Scam call centres are no longer small, isolated operations. They are highly organised criminal enterprises that use psychology, technology, and global financial systems to steal billions every year. In this episode, we go behind the scenes of scam call centres to uncover how modern fraud operations actually work – from recruitment and scripts to money laundering and digital infrastructure. We break down the tactics used to manipulate victims, the role of organised crime, and why shutting these networks down is far more complex than it appears.
This conversation explores:
Whether you work in financial crime, compliance, fraud prevention, cybersecurity, law enforcement, or simply want to understand how scams really operate, this episode offers practical insight into one of the fastest-growing criminal threats globally.
Why this matters Scam call centres sit at the intersection of fraud, money laundering, organised crime, and human exploitation. Understanding how these operations function is critical to protecting consumers, strengthening compliance frameworks, and disrupting criminal networks at scale.
We go inside modern scam call centres, revealing how organised fraud networks manipulate victims, launder money, and scale using technology. We explore why these operations are so hard to disrupt and what organisations must understand to reduce risk.
Unpack how uncertainty, data gaps, and fragmented intelligence are creating new opportunities for financial crime, fraud, and environmental exploitation across global markets.
How did Burkina Faso become one of the most viral political stories on social media, despite limited internet access at home?
Discover how scams intertwine human trafficking, organised crime and emerging technology. Revealing the disturbing human cost behind one of the fastest-growing fraud typologies in the world.
